📜 Privacy Policy

We value your privacy. At Super Ordinary, we do not sell or share your personal information with third parties. The information you provide during checkout is used solely for order processing, fulfillment, and communication regarding your purchase. All payment information is securely handled by Square, and we do not store credit card details.

When you place an order, a customer profile may be automatically created using your name, email, and purchase details to improve service, send receipts, and enhance your experience. Your data is handled securely, not sold, and shared only with trusted payment services like Square. You may request, update, or delete your data by Contacting us. We comply with applicable privacy laws, including the Australian Privacy Principles.

Note: We may use cookies for site functionality and analytics.

🔁 Refund Policy

Due to the limited nature of our products, all sales are final. However, if your item arrives damaged or defective, please Contact us within 7 days of delivery, providing your order number and a description of the issue.

We are committed to your satisfaction and will do our best to resolve problems (e.g., replacement or store credit) at our discretion.

📦 Shipping & Handling

We offer free international shipping on all orders.* Your hat will be delivered globally—shipping costs are included in our pricing. Estimated delivery is 5-10 days after production.

We use reliable, trackable shipping services whenever possible. Risk of loss transfers to you upon dispatch.

*We ship to most locations worldwide; active war zones and remote areas like Mt. Everest are excluded for obvious reasons.

⏳ Production & Handling

All hats are crafted in small batches and, in some cases, made to order. As a result:

• Orders may take 2–3 weeks to produce before shipping.
• Once dispatched, you’ll receive tracking details via email within 24 hours.
• We’re a small, independent brand—thank you for your patience!

🛠 Backorder Notice

Many items are currently on backorder while we refine our manufacturing process. By ordering now, you support the early stages of this brand. You’ll be notified immediately when your order ships.

You may cancel a backorder by Contacting us before shipping.

📘 Terms of Service

• By placing an order, you agree that all product details (colors, images, and sizing) are presented as accurately as possible.
• Prices are listed in AUD ($) and subject to change.
• We reserve the right to cancel or refuse any order for any reason.
• These terms are governed by Australian law. Contact us for disputes.

🔒 Secure Payment

All payments are securely processed by Square using industry-standard encryption. Your card details are never stored on our site.

© Super Ordinary, a project of SUPA CORP. Made with ☁️ in Tokyo & Sydney. See full policies above.